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Discussion topic: Unable to purchase smith vs eubank fight

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This message was authored by Soozjones This message was authored by: Soozjones

Unable to purchase smith vs eubank fight

When I press to select the event I get a message which says 'to purchase this event contact the event broadcaster' I've purchased boxing before without any issues - any help will be much appreciated! 

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This message was authored by GD1 This message was authored by: GD1

Re: Unable to purchase smith vs eubank fight

Posted by a Superuser, not a Sky employee. Find out more

@Soozjones  Best to call Sky.

 

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by DJ17am This message was authored by: DJ17am

Unable to use my Sky Q remote to order PPV events

Sky Q remote does not work when trying to order PPV events, Sky cannot fix the problem.

This message was authored by Tracy+70 This message was authored by: Tracy+70

Ordering sky box office

Trying to order boxing on sky box offices 

This message was authored by GD1 This message was authored by: GD1

Re: Unable to use my Sky Q remote to order PPV events

Posted by a Superuser, not a Sky employee. Find out more

Sky Q remote does not work when trying to order PPV events, Sky cannot fix the problem.


If you've already spoken to Sky then I'm not sure what fellow customers can do either.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Unable to use my Sky Q remote to order PPV events

Posted by a Superuser, not a Sky employee. Find out more
Sky cannot fix the problem.

How do you know? Have you reported it to them already? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by DJ17am This message was authored by: DJ17am

Re: Unable to purchase smith vs eubank fight

I reported this issue last year Sky did not fix it then and still cannot fix it.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Unable to purchase smith vs eubank fight

Posted by a Superuser, not a Sky employee. Find out more

So basically you don't know it's the same issue.

 

(By the way, because of the tag name you've chosen we can't tag you in our replies)


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by DJ17am This message was authored by: DJ17am

Re: Unable to purchase smith vs eubank fight

It is the same issue, I want to buy the PPV event to record it, but I am still not able to do so and Sky cannot solve the problem

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Unable to purchase smith vs eubank fight

Posted by a Superuser, not a Sky employee. Find out more

Then as post 2 above by @GD1 give Sky another call and report it again. As customers like you we can't fix it for you. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by DJ17am This message was authored by: DJ17am

Re: Unable to use my Sky Q remote to order PPV events

@Daniel0210 Yes I reported the problem last year and again yesterday. Problem not fixed.

This message was authored by atn1963 This message was authored by: atn1963

Re: Unable to purchase smith vs eubank fight

Had them same issue.

Fixed for me as its just let me purchase this.😁

This message was authored by DJ17am This message was authored by: DJ17am

Re: Unable to purchase smith vs eubank fight

@atn1963 Mine fixed as well

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