Unable to open Paramount+

[Janj]

I can't get Paramount+ to open. It just goes around in circles, it says you've got Paramount+ then sends my back to the sign in page.    I had been watching it and then one day it stopped letting me in. I have tried to start from the beginning again but it says I already have it.

I have updated my apps

I have done the 001 thing

I have reset my SkyQ box

I have switched it off for 30 seconds etc etc

I have even contacted Paramount and tried to reinstall it using the code but it doesn't give me option to put a code anywhere. 

I am completely stumped as to what else to try.

Please help!

[Mr+Flibbles+86]

Hi there @Janj , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.