New fibre broadband

[Eri1]

I have lost connection on SkyQ -  I can't locate the wps button on the new white box it's just a reset button that turns the box off ?

[lettice]

The white Sky Max hub works like this for a wps connection.

The button has a dual function.

Hold the WPS button on your hub for 3 seconds then let go.

The blue light will start flashing once you let go. It will flash for 2 minutes while it tries to connect and then it will stop.

Good to know: Holding the WPS button for 30 seconds or more will factory reset your hub. This means it will change back to the default password details printed on the bottom of the hub and reset any hub settings you’ve changed

https://www.sky.com/help/articles/connect-devices-to-broadband-sky-max-hub