Unable to get to back bavk to home from kids channel

[Kalana]

My sky q is stuck on kids channel which we don't subscribe to. Ive unplugged everything several times but can't get back to home

[nigea99]

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@Kalana wrote:

My sky q is stuck on kids channel which we don't subscribe to. Ive unplugged everything several times but can't get back to home

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hi @Kalana 

May I suggest you try a reset of your remote:

Press & Hold the 7 & 9 until the remote's light (red LED above the SKY logo button) flashes 4 times

Then press 1 & 3 together to go through to re-pair with the box and your TV - make sure it has line of sight of the box as until it is paired it uses Infrared

https://www.sky.com/help/diagnostics/sky-q-remotes/setting-up-remote

[xenon81]

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@Kalana wrote:

My sky q is stuck on kids channel which we don't subscribe to. Ive unplugged everything several times but can't get back to home

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Which channel is it, and is it appearing even after you've unplugged the Sky box? The box should default to Sky Intro on channel 998 after a power cycle.