Unable to change channel?

[Kimq]

Tv is coming on but when I try to change channel it disappears.  No picture, no sound but green light is on skyQ box? 

after a while screen turns blue but still no picture & no sound!

is anyone else experiencing this? 

[oldfella]

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@Kimq wrote:

Tv is coming on but when I try to change channel it disappears.  No picture, no sound but green light is on skyQ box? 

after a while screen turns blue but still no picture & no sound!

is anyone else experiencing this? 

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Hi @Kimq 

have you tried rebooting your Q box?

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.