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Discussion topic: Unable to buy additional Mini Box

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This message was authored by Mel75 This message was authored by: Mel75

Unable to buy additional Mini Box

Currently have sky Q with one mini box. entitled to have four in total. tried to purchase an additional mini box online via MySky. Will not accept order or payment, even though funds are available and no bank issues. robot is useless and no humans available to speak with. Does anyone know what the issue is or have any ideas to resolve?

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Unable to buy additional Mini Box

Posted by a Superuser, not a Sky employee. Find out more

@Mel75 

You can't/don't purchase a mini box, they are loaned to you the same as the main box. If the ordering error continues you will need to persevere on the phone. Calls are being answered but there may be delays . 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Mel75
Topic Author
This message was authored by Mel75 This message was authored by: Mel75

Re: Unable to buy additional Mini Box

@Daniel0210.  My apologies, perhaps I should have demonstrated my clearer understanding after 26 years by instead stating "I wish to enter into a financial transaction in order to obtain an additional Mini Box".  But thanks anyway

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Unable to buy additional Mini Box

Posted by a Superuser, not a Sky employee. Find out more

@Mel75 

No problem. You'd be surprised as to how many people post on here believing they have purchased Sky Q boxes. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Chodley This message was authored by: Chodley

Re: Unable to buy additional Mini Box

Posted by a Superuser, not a Sky employee. Find out more

Hard to say without knowing exactly what point it fails at. You can talk to a Sky advisor if you persevere past the robot guards.

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