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Discussion topic: Unplugged sky to move and wben turned back on its not working

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This message was authored by Frank47 This message was authored by: Frank47

Unplugged sky to move and wben turned back on its not working

Unplugged to move and when turned back kn it doesn't work

 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Unplugged sky to move and wben turned back on its not working

Posted by a Superuser, not a Sky employee. Find out more

@Frank47 

To move within the house or moved house? 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Frank47
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This message was authored by Frank47 This message was authored by: Frank47

Re: Unplugged sky to move and wben turned back on its not working

Within the house ?

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Unplugged sky to move and wben turned back on its not working

Posted by a Superuser, not a Sky employee. Find out more

@Frank47 

Any error message on screen or aren't you getting that far? 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by nigea99 This message was authored by: nigea99

Re: Unplugged sky to move and wben turned back on its not working

Posted by a Superuser, not a Sky employee. Find out more

hi @Frank47 

 

if the problem is a No Satellite Signal then may I suggest you undo the Satellite Cables and, although a bit difficult to check,  check that there are no fine strands of the out sheathing copper touching the central core wire.

 

Also double check that the central core wire has not broken short

 

then try re-seating the cables and powering back on  

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Unplugged sky to move and wben turned back on its not working

Posted by a Superuser, not a Sky employee. Find out more

@Frank47 

 

Maybe note that in a property previously cabled for Sky+ HD Multiroom, relocating a main Q box to a different room typically doesn't work because only one cable pair remains connected at the dish end once the LNB is changed during initial Q installation: this would generate a 'no satellite signal' message on-screen.

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