Ultra HD

[Ocin25]

Hi. Just changed my package having being with Sky for 13 years. I have a Sky Q box and 2 mini boxes. New package includes Sky signiture, Sky sports and HD. However I seem to be missing UHD after being told that I would have UHD and Dolby atmos included at no additional cost. Please can somebody confirm my package. TIA.

[PandJ2020]

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@Ocin25 wrote:

Please can somebody confirm my package.

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Not us as we're other customers that cannot access your account...

You can check your subscriptions from your account.  Click on 'your products'.

[nigea99]

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@Ocin25 wrote:

Hi. Just changed my package having being with Sky for 13 years. I have a Sky Q box and 2 mini boxes. New package includes Sky signiture, Sky sports and HD. However I seem to be missing UHD after being told that I would have UHD and Dolby atmos included at no additional cost. Please can somebody confirm my package. TIA.

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hi @Ocin25 

As @PandJ2020 indicates you check you package by looking at 'Your Products' - you can access this from your KSY Q box - Home - My Sky

If you have only just switched to Signature from an older package it is possible that you were getting UH via a veru old add on called Multiroom pack (note the pack) 

This works differently under Signature and you need both the HD and then UHD add on - it is quite possible that the switch didn't not pick this up.

If you don't have it, you will need to call Customer Services, I am afraid