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Discussion topic: Ultra HD

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Avatar for Mbc1310
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This message was authored by: Mbc1310

Message posted on ‎23 Dec 2024 12:59 PM

Ultra HD

I have sky q and UHD TV but I can't upgrade to UHD anyone know why
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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎23 Dec 2024 01:02 PM

Re: Ultra HD

Posted by a Superuser, not a Sky employee. Find out more

@Mbc1310 

Have you already got HD? You need that add-on first.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Avatar for nigea99
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This message was authored by: nigea99

Message posted on ‎23 Dec 2024 01:04 PM

Re: Ultra HD

Posted by a Superuser, not a Sky employee. Find out more
@Mbc1310 wrote:
I have sky q and UHD TV but I can't upgrade to UHD anyone know why

do you have a UHD capable box ?

 

Home - Settings - System Info - Hardware Version

If it is 32Cxxx then you have an older 1TB non-UHD Box
If it is 32B0xxx then you have a (V1) UHD but non HDR 2TB Box
If it is 32B1xxx then you have a (V2) UHD HDR 2TB Box (which has a separate Power supply)
If it is 32B2xxx then you have a (V3) UHD HDR 1TB or 2TB Box

https://www.sky.com/help/articles/check-which-sky-q-box

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