UK tv play

[Boolois]

I'm trying to watch a series on UK TV play on sky,but can't watch the first 5 episodes as it's telling me to up grade.. but can watch them on my mobile..am I missing something?

[oldfella]

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@Boolois wrote:

I'm trying to watch a series on UK TV play on sky,but can't watch the first 5 episodes as it's telling me to up grade.. but can watch them on my mobile..am I missing something?

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Hi @Boolois 

First check that you are not trying to Download or view HD or UHD content without the Q HD or UHD Subscription pack.
The Sky Q Sports pack and BT Sport if you subscribe through Sky are in HD as Standard.
Sky Cinema if you subscribe is also in HD.
Sky Signature includes BoxSets and Entertainment channels only in SD as standard.
Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD
If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting).
So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.
This needs to be done on the main Q box.
Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.

[nigea99]

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@Boolois wrote:

I'm trying to watch a series on UK TV play on sky,but can't watch the first 5 episodes as it's telling me to up grade.. but can watch them on my mobile..am I missing something?

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hi @Boolois 

What is the series  ?

Do you have the HD add on  as some channels on SKY do require the HD add on to watch in HD.

If you don't have the HD add on :

The default download quality is set to HD (high Definition) not SD so when you try to download and watch you may be  prompted to upgrade (i.e. take out the HD subscription)

In this case you just need to change your download preference to SD
Main Menu -> Settings -> Setup -> Preferences

(Please note this setting can only be set on the Main box)