Tv

[Buddycasper88]

On my sky screen it says I need to upgrade to use this service, but wen I look at what I pay for I should already be allowed to used the home page 

[Daniel0210]

@Buddycasper88 
I presume you're referring to 'catch up'? Do you have the HD add on? If not please try changing the default download preference from HD to SD in
Main Menu > Settings > Setup > Preferences

If you do have the HD add on or the above does not fix the issue post again on this thread so we can potentially escalate your post to Sky. Sky will then try to refresh the viewing card which sometimes needs a couple of attempts. This link explains https://www.sky.com/help/articles/call-to-upgrade-downloading-on-demand#q-help-articles

[steve30x · Accepted solution]

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@Buddycasper88 wrote:

On my sky screen it says I need to upgrade to use this service, but wen I look at what I pay for I should already be allowed to used the home page 

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You need to be more precise. WHat service are you trying to use?

[Toby+chops]

On sky it's come on but it has come on.

It's displayed NOT ACCEPTED 

[Chodley]

Can you get a photo of it? Sounds like a TV message, not a Sky box message.

[Toby+chops]

I have managed to sort it out