0

Discussion topic: Tv service

Reply
This message was authored by Trev84 This message was authored by: Trev84

Tv service

Tv is acting like it's buffering but it's not it just stops and skips on sky q box no errors on screen 

Reply

All Replies

This message was authored by oldfella This message was authored by: oldfella

Re: Tv service

Posted by a Superuser, not a Sky employee. Find out more

@Trev84 wrote:

Tv is acting like it's buffering but it's not it just stops and skips on sky q box no errors on screen 


Hi @Trev84 


Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Trev84
Topic Author
This message was authored by Trev84 This message was authored by: Trev84

Re: Tv service

Thank you kindly for the info sir it seems to have done the trick 😁

 

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion