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Discussion topic: Tv not working

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This message was authored by Gra9 This message was authored by: Gra9

Tv not working

Hi my sky tv hasn't worked since Friday?

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This message was authored by oldfella This message was authored by: oldfella

Re: Tv not working

Posted by a Superuser, not a Sky employee. Find out more

@Gra9 wrote:

Hi my sky tv hasn't worked since Friday?


Assume you have tried rebooting your Q box @Gra9 

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

 

Failing this exactly what happens after the reboot?

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Tv not working

Posted by a Superuser, not a Sky employee. Find out more

@Gra9 

We need a lot more information to provide advice. Any error messages? What have you tried? 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Gra9
Topic Author
This message was authored by Gra9 This message was authored by: Gra9

Re: Tv not working

Once the reboot is done all it says is no satellite signal?

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Tv not working

Posted by a Superuser, not a Sky employee. Find out more

@Gra9 
Whenever a “no satellite signal” message is displayed firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.

A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels. If you’re on a communal dish you may initially need to liaise with your landlord or building management company.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Gra9
Topic Author
This message was authored by Gra9 This message was authored by: Gra9

Re: Tv not working

Obviously I've done all of the above it's been five days now?

Gra9
Topic Author
This message was authored by Gra9 This message was authored by: Gra9

Re: Tv not working

My internet has been fine?

This message was authored by oldfella This message was authored by: oldfella

Re: Tv not working

Posted by a Superuser, not a Sky employee. Find out more

@Gra9 wrote:

Obviously I've done all of the above it's been five days now?


Hi @Gra9 

If you have been through the link @Daniel0210 posted

I assume you have booked an Engineer visit from Sky

Gra9
Topic Author
This message was authored by Gra9 This message was authored by: Gra9

Re: Tv not working

No not yet

This message was authored by oldfella This message was authored by: oldfella

Re: Tv not working

Posted by a Superuser, not a Sky employee. Find out more

@Gra9 wrote:

No not yet


If it's already been 5 days @Gra9 

Why not???

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