Tv not working

[Gra9]

Hi my sky tv hasn't worked since Friday?

[oldfella]

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@Gra9 wrote:

Hi my sky tv hasn't worked since Friday?

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Assume you have tried rebooting your Q box @Gra9 

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Failing this exactly what happens after the reboot?

[Daniel0210]

@Gra9 

We need a lot more information to provide advice. Any error messages? What have you tried? 

[Gra9]

Once the reboot is done all it says is no satellite signal?

[Daniel0210]

@Gra9 
Whenever a “no satellite signal” message is displayed firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.

A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels. If you’re on a communal dish you may initially need to liaise with your landlord or building management company.

[Gra9]

Obviously I've done all of the above it's been five days now?

[Gra9]

My internet has been fine?

[oldfella]

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@Gra9 wrote:

Obviously I've done all of the above it's been five days now?

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Hi @Gra9 

If you have been through the link @Daniel0210 posted

I assume you have booked an Engineer visit from Sky

[Gra9]

No not yet

[oldfella]

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@Gra9 wrote:

No not yet

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If it's already been 5 days @Gra9 

Why not???