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Discussion topic: Tv not working

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This message was authored by WiFi+just+stops This message was authored by: WiFi+just+stops

Tv not working

TV is coming on but not connecting to remote. Batteries are fine and WiFi 

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This message was authored by oldfella This message was authored by: oldfella

Re: Tv not working

Posted by a Superuser, not a Sky employee. Find out more

@WiFi+just+stops wrote:

TV is coming on but not connecting to remote. Batteries are fine and WiFi 


Hi @WiFi+just+stops 

With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

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