Message on tv whe.n trying to use skyq "please ensure the correct viewing card inserted

[Nannybaker]

Sky Q message on tv please ensure correct viewing card inserted

[ThePope27]

Hi @Nannybaker 

Try This,

1. Insert your card into your Sky Q box with the gold chip facing up.
2. Press Home on your Sky Q remote, select Settings, then System Info.
3. Select Viewing Card Number, then select Setup. The message "Pairing viewing card" will display, followed by "Viewing card paired".

Card activation usually takes a few minutes, but can sometimes take up to four hours. Make sure that your Sky Q box remains switched on until your channels are active.

Once you can watch live TV on channel 106, your card's been activated.

[Laing1]

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@Nannybaker wrote:

Sky Q message on tv please ensure correct viewing card inserted

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@Nannybaker try removing your card from your Q box the card can be found on the right hand side of your box towards the front

to remove the card 

push the card in it should then spring forward 

once removed wipe the gold chip with a soft dry cloth

then

put the card back in with the gold chip facing up and puch it in until you hear it clicking into place