0

Discussion topic: Message on tv whe.n trying to use skyq "please ensure the correct viewing card inserted

Reply
This message was authored by Nannybaker This message was authored by: Nannybaker

Message on tv whe.n trying to use skyq "please ensure the correct viewing card inserted

Sky Q message on tv please ensure correct viewing card inserted

Reply

All Replies

This message was authored by ThePope27 This message was authored by: ThePope27

Re: Message on tv whe.n trying to use skyq "please ensure the correct viewing card inserted

Hi @Nannybaker 

 

Try This,

 

  1. Insert your card into your Sky Q box with the gold chip facing up.
  2. Press Home on your Sky Q remote, select Settings, then System Info.
  3. Select Viewing Card Number, then select Setup. The message "Pairing viewing card" will display, followed by "Viewing card paired".

ThePope27_0-1712861149556.jpeg

 

Card activation usually takes a few minutes, but can sometimes take up to four hours. Make sure that your Sky Q box remains switched on until your channels are active.

Once you can watch live TV on channel 106, your card's been activated.

________________________________________________________________________________________
Sky Q 2TB v2 Box + 2 Mini Boxes - Brsk BetterNet1000 FTTP, WatchGuard M400 Firewall, Plume Mesh

Sky Signature + Ultimate TV Pack, Sky Sports, Sky Cinema, Sky Kids, TNT Sports, MUTV, LFCTV, Racing TV, Premier Sports, DAZN
This message was authored by Laing1 This message was authored by: Laing1

Re: Message on tv whe.n trying to use skyq "please ensure the correct viewing card inserted

Posted by a Superuser, not a Sky employee. Find out more

@Nannybaker wrote:

Sky Q message on tv please ensure correct viewing card inserted


@Nannybaker try removing your card from your Q box the card can be found on the right hand side of your box towards the front

to remove the card 

 

push the card in it should then spring forward 

once removed wipe the gold chip with a soft dry cloth

then

put the card back in with the gold chip facing up and puch it in until you hear it clicking into place 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion