Tv not working

[Hoadsters]

This is twice in 24hrs and it's a new sky a box. It's lost connection and is stuck and I can't control anything. I've done all the rebooting recommended and it's still doing. I left in plugged over night as it did it last night. I managed to reset all this morning and now it's doing it again. My sky mini box is all fine it's just my sky q box not working. 

[PandJ2020]

If it's a new box then that would indicate the issue is elsewhere?

What do you mean by 'lost connection' and 'can't control anything'?

Issue with remote?