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Discussion topic: Tv not connected to sky Q

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This message was authored by garypetermartin This message was authored by: garypetermartin

Tv not connected to sky Q

Hi my name is Gary Martin ,  I am the account holder . I would rather explain the problem to someone as I am not good at explaining myself, But for now  2 out of 3 of tv in house will not connect to sky Q  box . We have a booster box upstairs as well as a box in the living room. The booster box upstairs connect button on front is yellow / orange the rest are green the box downstairs is all green  including the button on the side of the booster box but the one upstairs light goes orange then goes out . 

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garypetermartin
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This message was authored by garypetermartin This message was authored by: garypetermartin

Re: Tv not connected to sky Q

I want to speak to someone please 

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Tv not connected to sky Q

Posted by a Superuser, not a Sky employee. Find out more

@garypetermartin wrote:

I want to speak to someone please 


Then go ahead and call Sky?

I am just another Sky customer and my views are my own
This message was authored by Laing1 This message was authored by: Laing1

Re: Tv not connected to sky Q

Posted by a Superuser, not a Sky employee. Find out more

@garypetermartin wrote:

I want to speak to someone please 


@garypetermartin Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by Chodley This message was authored by: Chodley

Re: Tv not connected to sky Q

Posted by a Superuser, not a Sky employee. Find out more

Suspect Gary might have been through the phone system which then points you here to the forum unless you are very patient and can find your way to a human on there.

 

It sounds like you are getting issues connecting minis.

 

Does the main Q box work ok?

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