3

This discussion topic has been answered Discussion topic: Tv guide not loading

Reply
Answered - Go to Answer
Avatar for Jmarlo111
Level 1 icon
What's this?
This message was authored by: Jmarlo111

Message posted on ‎13 May 2024 04:44 PM

Tv guide not loading

Hello my TV guide stopped loading several weeks ago and now some of my sports channels are not available screen message "no programmes are currently being broadcast on this channel". Not sure if these are related.  Also no longer get information on the program i am watching.  Any ideas?

Report post
Post 1 of 4
933 Views
0 Likes
Reply
View answer in the context of this discussion

Best Answers
Avatar for Laing1
Level 16 icon
What's this?
Superuser
This message was authored by: Laing1 Answer

Message posted on ‎13 May 2024 04:45 PM

Re: Tv guide not loading

Posted by a Superuser, not a Sky employee. Find out more
@Jmarlo111 wrote:

Hello my TV guide stopped loading several weeks ago and now some of my sports channels are not available screen message "no programmes are currently being broadcast on this channel". Not sure if these are related.  Also no longer get information on the program i am watching.  Any ideas?

@Jmarlo111 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

View this Answer within the discussion

Report post
Post 2 of 4
931 Views
0 Likes
Reply

Did this answer not help you?
Reply

All Replies

Avatar for Laing1
Level 16 icon
What's this?
Superuser
This message was authored by: Laing1 Answer

Message posted on ‎13 May 2024 04:45 PM

Re: Tv guide not loading

Posted by a Superuser, not a Sky employee. Find out more
@Jmarlo111 wrote:

Hello my TV guide stopped loading several weeks ago and now some of my sports channels are not available screen message "no programmes are currently being broadcast on this channel". Not sure if these are related.  Also no longer get information on the program i am watching.  Any ideas?

@Jmarlo111 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Report post
Post 2 of 4
932 Views
0 Likes
Reply

Did this answer not help you?
Avatar for Jmarlo111
Level 1 icon
What's this?
Topic Author
This message was authored by: Jmarlo111

Message posted on ‎13 May 2024 07:56 PM

Re: Tv guide not loading

How do you put your sky Q into stand by mode

Report post
Post 3 of 4
910 Views
0 Likes
Reply
Avatar for Jmarlo111
Level 1 icon
What's this?
Topic Author
This message was authored by: Jmarlo111

Message posted on ‎13 May 2024 08:03 PM

Re: Tv guide not loading

Laing 1 your idea worked thanks 

Report post
Post 4 of 4
904 Views
0 Likes
Reply
Reply
Answered - Go to Answer