Tv goes black, can hear programme.

[FionaWoody]

Sky a goes black after about 2 hours of viewing,  can hear the programme but can't change any settings as I can't see anything.  Have done the usual turn off things.  Works again next day....until 2 hours later.  And why can't you directly chat to sky!

[MightyQuinn]

Hi @FionaWoody   Are you sure that you TV does not have an auto power saver by blanking the screen if no interaction occurs (like volume change) set to two hours. I have mine set to 24 hours.

[FionaWoody]

No, if we change off sky q it's ok...then go back to sky q and it's still blank....

[MightyQuinn]

Hi @FionaWoody   Try changing the ECO settings to Active or None. Standby Settings

[FionaWoody]

Ok, have done, thanks.  Will see what happens but we've had this sky Q for years and this has never happened 🤷🏻‍♀️

[xenon81]

It shouldn't be eco mode as that takes 4 hours to activate (except after 11pm) and it turns the box into standby so you wouldn't be able to still hear the programme. 

[Chodley]

Agreed. This is very weird

[FionaWoody]

Spoke to sky and they are sending a new box....they suggested an engineer but a new box sounds way easier!

[MightyQuinn]

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@FionaWoody wrote:

Spoke to sky and they are sending a new box....they suggested an engineer but a new box sounds way easier!

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Hi @FionaWoody   We can't say it offten enough, please remember to keep your viewing card, and swap the power lead with the box.