Tv and phone

[marie+gillard]

Since having my new internet box fitted the other side of the room to my tv and phone my sky tv isn't working and I can't ring in or out on my phone 

[Mark39]

You mean a router/Hub? Do you have Sky Broadband? 

[marie+gillard]

My router works my sky tv and phone line isn't working 

[GD1]

@marie+gillard  Is there a voice light on the new hub?  Is this lit up?

[bob1234]

@marie+gillardWhat exactly did you have done, if your phone has been changed to "VOIP" then the phone needs to plug into the back of your hub/router into the socket marked phone. There will be no dialling tone but it should work, if that has been done you will have to dial the full national code including the 0, likewise anyone phoning you will need to dial the whole code.

[marie+gillard]

Hi I had a new sky I think it's called q box fitted they have fitted this the other side of my room so no wires will fit to tv or telephone like they used to they guy who fitted it said it is fine we're it is but nothing has worked since 

[bob1234]

@marie+gillard Here is information on how to set up Q devices
https://www.sky.com/help/diagnostics/setting-up-sky-q/what-sky-equipment-do-you-have

[marie+gillard]

Hi I don't have a new box only internet box therefore shall I plug in my old internet box and keep using this thanks for your help 

[Chodley]

Can you get a photo of what this new box is? Or does it have a label naming it? Sounds like you were given a new router for some reason.