Discussion topic: Trying to resolve an issue with Paramount+ App
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Message posted on 20 May 2023 01:02 PM
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Trying to resolve an issue with Paramount+ App
I've been going around in circles for a couple of weeks.
We used to be able to watch Paramount+, but recently got a message saying there is no active subscription when trying to log on. Yet when we follow instructions on screen to Get Paramount+ we get a message saying our accounts are already linked.
After many to and fro messages with Paramount+ they say they can't do anything and to contact Sky.
I contact Sky several times and no one has been able to resolve. Suggesting I try to set up a new Paramount+ account on a different email but all that does is ask me to register for a paid account with Paramount.
I'm at a dead end now. It was suggested that my wife had an account with Paramount that she had lined and was watching on. But the same things exactly happen when I try her details
Anyone have similar issues and how did you resolve?
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All Replies
Message posted on 21 May 2023 09:12 AM
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Re: Trying to resolve an issue with Paramount+ App
Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
Message posted on 24 May 2023 06:57 PM
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Re: Trying to resolve an issue with Paramount+ App
Thanks for your help.
Joined the chat and eventually was told to go back to Paramount+
I did so and went through 20+ interactions with Paramount+ going around in circles. Asked them to delete/cancel any accounts they had in my email and my wife's.
Received confirmation that any accounts were now disabled.
Gone back to Sky to try to set up and link a new account. Nothing has changed. Exactly the same messages on My Sky saying Sky and Paramount accounts linked and on the Paramount App saying I have no current subscription.
How can this be so difficult, this has taken a fortnight of going around in circles.
Message posted on 26 May 2023 11:17 AM
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Re: Trying to resolve an issue with Paramount+ App
@greenfingers01 any suggestions?
Message posted on 26 May 2023 11:18 AM
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Re: Trying to resolve an issue with Paramount+ App
Sorry @Greenfingers001 - any suggestions?
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