Trouble accessing Disney+

[Philip61050]

I have checked in My Sky so I know that Disney+ is part of my Sky package but when I click on the on screen Disney app I get taken to a page where I have to login and then pay. Why isn't the app recognising that I should be receiving Disney for free?

[PandJ2020 · Accepted solution]

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@Philip61050 wrote:

I have checked in My Sky so I know that Disney+ is part of my Sky package but when I click on the on screen Disney app I get taken to a page where I have to login and then pay. Why isn't the app recognising that I should be receiving Disney for free?

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https://www.sky.com/help/articles/existing-or-new-disneyplus