Trouble accessing Disney+ on SkyQ

[stereohaven]

@MCHENERY 

So it hasn't been activated via Sky. 

Go here in a web browser and click on "Activate Subscription" - https://www.sky.com/tv/apps/disney-plus 

Log into your Sky account if asked. Let us know what happens.

[MCHENERY]

@stereohaven 

When I click on the link I don't see a box for Activate Subscription

When I look in Manage TV the content packs show as below

As you can see this shows Disney+ with Ads as Already yours.

One thing I have noticed on the web page you sent is that Disney+ is free with Ultimate TV. I have Sky Signature listed - is that the same or do I need to have Ultimate ?

[stereohaven]

@MCHENERY 

It is included for you, assuming you have Sky Q and have been asking this question in the right forum. Do you have Sky Q?

Disney+

[MCHENERY]

Yes, I do have Sky Q

[stereohaven]

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@MCHENERY wrote:

Yes, I do have Sky Q

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OK.

Then I don't have anything else to offer I'm afraid as we are going round in circles.

You will need to speak to Sky or Disney themselves to see where the issue is. I suspect you have used the same email address still linked to another Disney+ account.

Personally I found it easier to get through to a human at Disney than Sky, so would recommend starting there: https://help.disneyplus.com/en-GB/contact-us/fix-a-problem 

[MCHENERY]

@stereohaven 

Ok I'll try that. Do you think it is Disney+ issue or a Sky one ?

[stereohaven]

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@MCHENERY wrote:

@stereohaven 

Ok I'll try that. Do you think it is Disney+ issue or a Sky one ?

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I would start with Disney.

I suspect this is an email address issue and they will be able to quickly tell you what is set up (or not).

[MCHENERY]

@stereohaven 

Ok, Thanks very much for your help and valued comments.

[stereohaven]

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@MCHENERY wrote:

@stereohaven 

Ok, Thanks very much for your help and valued comments.

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You are welcome, good luck and let us know how you get on 👍

[Malc16WR]

I have exactly the same problem. Did you resolve this

[MCHENERY]

@Malc16WR 

Not yet, I'm hoping to speak with someome today. I will post any updates.

[MCHENERY · Accepted solution]

@Malc16WR @stereohaven @Chodley @DaveDrizen 

Just to let you all know I have now managed to get this issue resolved.

After contacting Disney+ it appeared that although they had my email the did not have my Sky account details for Disney+. This turns out to be a code following the format, SKY-GB-DISNEY-################ (a 16 digit number). Disney advised me to contact Sky to get this code, which they could then link to my email account. Once I had given Disney the account code I was able to successfully complete the login and setup the app.

Once again Thank you all for your helpful input.