Told to upgrade 1 recording works other doesnt

[Scanner91]

Being told to upgrade my subscription to watch a recording. 1 recording on the same channel works but the other is asking to upgrade.

Both recordings on Comedy Central (it doesnt have an HD option) 

Box has been reset via setting+001 and viewing card has been reseated and reset.

Any thoughts?

[Tom-W19]

Hi @Scanner91 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[oldfella]

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@Scanner91 wrote:

Being told to upgrade my subscription to watch a recording. 1 recording on the same channel works but the other is asking to upgrade.

Both recordings on Comedy Central (it doesnt have an HD option) 

Box has been reset via setting+001 and viewing card has been reseated and reset.

Any thoughts?

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Hi @Scanner91 

What program are you trying to record.

Catch up or Live?

Exactly what program?

[Lisa-P1987]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Scanner91]

Lee Evans Different Planet Tour

It was recorded from Live TV not catch up

Alologies for the late response. 

[Scanner91]

Yes, still require help on this