Ticking Noise on Some Channels

[mbeamethyst]

I've recently upgraded to Multiroom. Have noticed when watching TV in room with main box there is an intermittent tapping/ticking/morse code type noise only lasts a second or two and is most moticeable on BBC Ness, Sky News, Channel 4 & Channel 5 - so it's not one broadcaster.

Also had new TVs installed just before new Mini Box but hadn't noticed there was a noise on new TV with only original Sky Q box and there definitely was no noise with old TV setup.

Is this a known issue? Is there anything I can check/change on sound settings?

OH barely hears it but I'm constantly listening for it now and can't tune it out.

[oldfella]

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@mbeamethyst wrote:

I've recently upgraded to Multiroom. Have noticed when watching TV in room with main box there is an intermittent tapping/ticking/morse code type noise only lasts a second or two and is most moticeable on BBC Ness, Sky News, Channel 4 & Channel 5 - so it's not one broadcaster.

Also had new TVs installed just before new Mini Box but hadn't noticed there was a noise on new TV with only original Sky Q box and there definitely was no noise with old TV setup.

Is this a known issue? Is there anything I can check/change on sound settings?

OH barely hears it but I'm constantly listening for it now and can't tune it out.

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Hi @mbeamethyst 

I suspect it is the noise of the hard drive in the main Q box.

This can be more noticeable depending on the surface that the Q box is standing.

[mbeamethyst]

Hi we wondered that too but the noise only happens when the sound is on. If you mute the sound or pause the picture on the troublesome chanels there's no noise.

[oldfella]

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@mbeamethyst wrote:

Hi we wondered that too but the noise only happens when the sound is on. If you mute the sound or pause the picture on the troublesome chanels there's no noise.

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Hi @mbeamethyst 

Try the different Audio formats in the Q box Settings.

Home - Settings - Setup- Audio Visual.

HDMI Audio format.

Normal, DD etc