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Discussion topic: This week My sky mini has poor connection. Regularly looses connection.

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This message was authored by: HughS

This week My sky mini has poor connection. Regularly looses connection.

The mini box looses connection. It was ok last week.

Power cycle both ends does help. But only for a short while. 

Have tried moving the booster box, this does not help.

Nothing has changed with the system.

One observation. The main sky q box fan is on more often.

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This message was authored by: Mr+Flibbles+86

Re: This week My sky mini has poor connection. Regularly looses connection.

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

This message was authored by: Lisa-P1987

Re: This week My sky mini has poor connection. Regularly looses connection.

Thanks for chatting to us @HughS . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert
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