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Discussion topic: The remote isn't working.

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Tikkers
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This message was authored by Tikkers This message was authored by: Tikkers

The remote isn't working.

‎09 Sep 2023 02:45 PM

I have a mini sky Q setup. The remote has been working fine. It now doesn't move on screen using the right or left keys. I have changed the batteries and switched it on and off again.
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Daniel0210
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Superuser
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: The remote isn't working.

‎09 Sep 2023 02:48 PM

Posted by a Superuser, not a Sky employee. Find out more

@Tikkers 
If your Sky Q mini remote is definitely broken/faulty, if you follow this link it should allow you to do some troubleshooting and then it’ll send you to a form to request a replacement (this is not available for customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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