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Discussion topic: The audio button cannot increase the sound or decrease the sound or switch the sound off.

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This message was authored by: A151

The audio button cannot increase the sound or decrease the sound or switch the sound off.

My Sky TV is working perfectly well apart from the fact that I cannot raise the sound or decrease the sound or turn the sound off.  Can you help.  Many thanks

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This message was authored by: MightyQuinn

Re: The audio button cannot increase the sound or decrease the sound or switch the sound off.

Posted by a Superuser, not a Sky employee. Find out more

Hi @A151   Those are all functions of your TV or Sound System. You need to pair the Sky Q remote to your TV by holding down the Sky Q remote 1 & 3 buttons and following the instructions on screen. The Sky Q box must be in sight of the remote.

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