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Discussion topic: Terrible Customer Service once again

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This message was authored by Anonymous This message was authored by: Anonymous

Terrible Customer Service once again

Issue's with my Sky Q Box losing sound intermittently sound comes back on after rebooting the box!! Sky told me I need a replacement box which would be sent out by DPD I told Sky not to proceed with the order due to previous issues with DPD who I would never have any dealings with again however despite Sky saying they wouldn't place the order they've done it!!!!!! Sky really are an absolutely awful company who seem to have great fun in doing the complete opposite to what is asked. I want to raise a complaint regarding this but appears that you can't seem to raise one.....can anyone help please and also has anyone had issues with Sky Q losing sound?

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This message was authored by Mark39 This message was authored by: Mark39

Re: Terrible Customer Service once again

Posted by a Superuser, not a Sky employee. Find out more

So you want to complain about Sky arranging to send you a Sky box to replace one you've reported as faulty?

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Terrible Customer Service once again

Posted by a Superuser, not a Sky employee. Find out more

They only use DPD.

 

The alternative would be an engineer visit - but they are pretty much snowed under atm.

I am just another Sky customer and my views are my own
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This message was authored by Anonymous This message was authored by: Anonymous

Re: Terrible Customer Service once again

I certainly do as they was told not to send one but they have done the complete opposite 

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This message was authored by Anonymous This message was authored by: Anonymous

Re: Terrible Customer Service once again

Thanks for your reply They told me they only use DPD but as a company DPD are not a company that I wish to have dealings with anymore and as for an engineer appointment what's the point. Sky's equipment is useless plain and simple it constantly goes wrong and has to be replaced 

This message was authored by GD1 This message was authored by: GD1

Re: Terrible Customer Service once again

Posted by a Superuser, not a Sky employee. Find out more

@Anonymous  Millions of Sky Q customers would disagree.

 

There may be times when a 8 year old box may fail, but to say it's useless is stretching it a bit.

 

If you have a faulty box Sky will need to replace it, you grinding an axe with a delivery company is not Sky's fault.

 

If the box isn't replaced and they won't send an engineer then that is the only choice you have.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Terrible Customer Service once again

Posted by a Superuser, not a Sky employee. Find out more

@Anonymous 

 

Where a company on the scale of Sky has a complex logistics system involving a particular courier, realistically it's unreasonable to expect a call centre operative to be able to provide an alternative: it's not like they can collect a box from a warehouse and walk it to a post office themselves.  For a start, there's a fair chance the relevant storage facility is in a different country.

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Terrible Customer Service once again

Posted by a Superuser, not a Sky employee. Find out more

@Anonymous wrote:

Sky's equipment is useless plain and simple it constantly goes wrong and has to be replaced 


With tens of millions of devices deployed, a very small percentage of failure is a whole lot of hardware. On the whole, Q boxes are extremely robust, but starting to show their age.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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