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Discussion topic: Terrestrial channels lost after Sky Q box installed

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This message was authored by AlanCharles1 This message was authored by: AlanCharles1

Terrestrial channels lost after Sky Q box installed

I recently took up the offer of a free upgrade to Sky Q. Although we don’t need or want Sky in all rooms our HD box and original dish were well past it after nearly 30 years. We appear to have lost all the terrestrial channels that we had all over the house! We had a feed that went to a splitter booster in the loft that fed four more sets all of which have now gone. We also cannot get a terrestrial signal on the main TV or the TV that had a direct feed rather than from the booster. I remember the installer mentioned something about a second feed but did not follow what he actually said regrettably.

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Terrestrial channels lost after Sky Q box installed

Posted by a Superuser, not a Sky employee. Find out more

The RF leads that were connected to the back of the old Sky box plug simply need to be connected together...

I am just another Sky customer and my views are my own
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Terrestrial channels lost after Sky Q box installed

Posted by a Superuser, not a Sky employee. Find out more

@AlanCharles1 

 

Which may require a simple back to back (female to female) coaxial cable connector: this needs to be push fit rather than screw thread.

 

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by oldfella This message was authored by: oldfella

Re: Terrestrial channels lost after Sky Q box installed

Posted by a Superuser, not a Sky employee. Find out more

@AlanCharles1 wrote:

I recently took up the offer of a free upgrade to Sky Q. Although we don’t need or want Sky in all rooms our HD box and original dish were well past it after nearly 30 years. We appear to have lost all the terrestrial channels that we had all over the house! We had a feed that went to a splitter booster in the loft that fed four more sets all of which have now gone. We also cannot get a terrestrial signal on the main TV or the TV that had a direct feed rather than from the booster. I remember the installer mentioned something about a second feed but did not follow what he actually said regrettably.


Hi @AlanCharles1 

There is not any RF (terrestrial outputs ) on Sky Q so you will have lost the ability to use the Q box for RF out.

You will need to buy a simple powered aerial splitter to take the input from your terrestrial aerial and feed it to your main TV and also to the splitter in your loft.  Something like the following 

oldfella_0-1698140796061.png

 

This message was authored by nigea99 This message was authored by: nigea99

Re: Terrestrial channels lost after Sky Q box installed

Posted by a Superuser, not a Sky employee. Find out more

@AlanCharles1 wrote:

I recently took up the offer of a free upgrade to Sky Q. Although we don’t need or want Sky in all rooms our HD box and original dish were well past it after nearly 30 years. We appear to have lost all the terrestrial channels that we had all over the house! We had a feed that went to a splitter booster in the loft that fed four more sets all of which have now gone. We also cannot get a terrestrial signal on the main TV or the TV that had a direct feed rather than from the booster. I remember the installer mentioned something about a second feed but did not follow what he actually said regrettably.


hi @AlanCharles1 

 

When you say direct feed do you meen direct from the Old SKY HD box ?

 

the SKY HD boxes had one RF input & 2 outputs so it is quite possible that your main feed was the input to your SKy HD box which then had one feed to your TV and the other back to your booster

 

As @PandJ2020 says you will need to connect the feed from your aeriel into th efeed back into your booster.

 

you may need to get another 2 way booster to split to your TV  & feed to your main booster unless that has enough outputs back to your main TV (if you need it)

AlanCharles1
Topic Author
This message was authored by AlanCharles1 This message was authored by: AlanCharles1

Re: Terrestrial channels lost after Sky Q box installed

Yes there was a feed from in and out of the sky box which I think is the missing link. Thank you sp much for sparing the time to help an old duffer like me!

AlanCharles1
Topic Author
This message was authored by AlanCharles1 This message was authored by: AlanCharles1

Re: Terrestrial channels lost after Sky Q box installed

I cannot believe the amount of helpful suggestions I have had from you and other members! Very many thanks !

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