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Discussion topic: Telephone call from Sky

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This message was authored by MargoN This message was authored by: MargoN

Telephone call from Sky

I've received a call from James checking how I'm liking Sky Q. He knew my name the area I lived and when I changed to Sky Q. He told me about some new features since the last update and then said I had one free offer of 3 months free insurance and the 9.99 a month after that. He sounded cosure. I said I wasn't taking on anything further as I was retired and he pleasantly said ok and thanked me for the call and wished me a pleasant evening. I just wondered whether it was definitely Sky or whether I should report the number as spam. Does anyone know?


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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Telephone call from Sky

Posted by a Superuser, not a Sky employee. Find out more

@MargoN 

Possibly Domestic and General Insurance and trying to get you to sign up for Sky Protect cover. They are endorsed by Sky but have the annoying habit of saying they are from Sky when they're not. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Telephone call from Sky

Posted by a Superuser, not a Sky employee. Find out more

@MargoN 

Possibly Domestic and General Insurance and trying to get you to sign up for Sky Protect cover. They are endorsed by Sky but have the annoying habit of saying they are from Sky when they're not. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
MargoN
Topic Author
This message was authored by MargoN This message was authored by: MargoN

Re: Telephone call from Sky

He said he was from Sky 

This message was authored by MightyQuinn This message was authored by: MightyQuinn

Re: Telephone call from Sky

Posted by a Superuser, not a Sky employee. Find out more

@MargoN wrote:

He said he was from Sky 


Hi @MargoN   Well, Sky Protect. You must have seen the adverts on TV.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Telephone call from Sky

Posted by a Superuser, not a Sky employee. Find out more

@MargoN wrote:

then said I had one free offer of 3 months free insurance and the 9.99 a month after that. 


@MargoN 

To me the mention of insurance suggests D & G. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Telephone call from Sky

Posted by a Superuser, not a Sky employee. Find out more

@MargoN wrote:

 

He told me about some new features since the last update and then said I had one free offer of 3 months free insurance and the 9.99 a month after that.

 


Yup, a typical sales pitch for the Domestic & General 'Sky Protect Device Insurance' product disguised as 'a courtesy call from Sky about Q' : they've been doing this for years.

 

Unfortunately such calls are technically legitimate because ' Sky UK Limited is an introducer appointed representative of Domestic & General Insurance PLC  ', but still incredibly annoying.

 

Screenshot 2025-02-03 211927.png

 

Also, Q television hardware is on loan anyway, and recent posts suggest lengthy waiting time for dish work even with Protect insurance.

 

 

 

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by simon194 This message was authored by: simon194

Re: Telephone call from Sky

Posted by a Superuser, not a Sky employee. Find out more

@TimmyBGood wrote:

@MargoN wrote:

 

He told me about some new features since the last update and then said I had one free offer of 3 months free insurance and the 9.99 a month after that.

 


Yup, a typical sales pitch for the Domestic & General 'Sky Protect Device Insurance' product disguised as 'a courtesy call from Sky about Q' : they've been doing this for years.

 

Unfortunately such calls are technically legitimate because ' Sky UK Limited is an introducer appointed representative of Domestic & General Insurance PLC  ', but still incredibly annoying.

 

Screenshot 2025-02-03 211927.png

 

Also, Q television hardware is on loan anyway, and recent posts suggest lengthy waiting time for dish work even with Protect insurance.

 

 

 


I've cancelled my Sky Protect because they no longer guarantee a max. 48 hour response to get an "engineer" out.

_____________________________________________________
Sky Q 2TB v2 (Q150.000.28.00L) + ; 2x Mini, Philips 55OLED806, Lumagen Radiance Pro 4242,
Yamaha RX-A3080 + NAD C270 (7.1.4)
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