Telephone call from Sky

[MargoN]

I've received a call from James checking how I'm liking Sky Q. He knew my name the area I lived and when I changed to Sky Q. He told me about some new features since the last update and then said I had one free offer of 3 months free insurance and the 9.99 a month after that. He sounded cosure. I said I wasn't taking on anything further as I was retired and he pleasantly said ok and thanked me for the call and wished me a pleasant evening. I just wondered whether it was definitely Sky or whether I should report the number as spam. Does anyone know?

[Daniel0210 · Accepted solution]

@MargoN 

Possibly Domestic and General Insurance and trying to get you to sign up for Sky Protect cover. They are endorsed by Sky but have the annoying habit of saying they are from Sky when they're not. 

[MargoN]

He said he was from Sky 

[MightyQuinn]

---

@MargoN wrote:

He said he was from Sky 

---

Hi @MargoN   Well, Sky Protect. You must have seen the adverts on TV.

[Daniel0210]

---

@MargoN wrote:

then said I had one free offer of 3 months free insurance and the 9.99 a month after that. 

---

@MargoN 

To me the mention of insurance suggests D & G. 

[TimmyBGood]

---

@MargoN wrote:

He told me about some new features since the last update and then said I had one free offer of 3 months free insurance and the 9.99 a month after that.

---

Yup, a typical sales pitch for the Domestic & General 'Sky Protect Device Insurance' product disguised as 'a courtesy call from Sky about Q' : they've been doing this for years.

Unfortunately such calls are technically legitimate because ' Sky UK Limited is an introducer appointed representative of Domestic & General Insurance PLC  ', but still incredibly annoying.

Also, Q television hardware is on loan anyway, and recent posts suggest lengthy waiting time for dish work even with Protect insurance.

[simon194]

---

@TimmyBGood wrote:

---

@MargoN wrote:

He told me about some new features since the last update and then said I had one free offer of 3 months free insurance and the 9.99 a month after that.

---

Yup, a typical sales pitch for the Domestic & General 'Sky Protect Device Insurance' product disguised as 'a courtesy call from Sky about Q' : they've been doing this for years.

Unfortunately such calls are technically legitimate because ' Sky UK Limited is an introducer appointed representative of Domestic & General Insurance PLC  ', but still incredibly annoying.

Also, Q television hardware is on loan anyway, and recent posts suggest lengthy waiting time for dish work even with Protect insurance.

---

I've cancelled my Sky Protect because they no longer guarantee a max. 48 hour response to get an "engineer" out.

[Jacqueline28]

I am searching for a telephone number that I can contact Sky Q or a three digit mobile number, please?

I have tried the numbers of customer service and ones that they mention on the app and Google.

They have cut my services although I still have until the 16th May until my next bill is due.

If anyone would be able to help me, I would be most grateful. 

Thank you in advance. 

[PandJ2020]

---

@Jacqueline28 wrote:

I am searching for a telephone number that I can contact Sky Q or a three digit mobile number, please?

I have tried the numbers of customer service and ones that they mention on the app and Google.

They have cut my services although I still have until the 16th May until my next bill is due.

If your services are restricted (because Sky believe you owe payment) then you won't be able to progress until you pay.

You might be able to talk to someone if you use a phone number they don't recognise or withhold yours with the 141 prefix.