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Discussion topic: Technical

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This message was authored by: Jake65

Technical

No sky since 20 feb 25 due to storms, is there compensation 

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This message was authored by: Daniel0210

Re: Technical

Posted by a Superuser, not a Sky employee. Find out more

@Jake65 

No not automatically unlike broadband. I presume you mean 20 January ?

Once it's back up and running give Sky a call and see if they'll apply a credit to your Sky account but they're not obliged to.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by: Mark39

Re: Technical

Posted by a Superuser, not a Sky employee. Find out more

No, but if you've reported it to Sky you can request a pro rata service credit from that point until your service is restored.

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This message was authored by: Jake65

Re: Technical

If they don't I'm out , the second time this has happened 

This message was authored by: Daniel0210

Re: Technical

Posted by a Superuser, not a Sky employee. Find out more

@Jake65 wrote:

If they don't I'm out , the second time this has happened 


@Jake65 

Not sure why you think Sky must compensate you for a force of nature blowing your dish off alignment. All you can do is ask once the engineer has been out.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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