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Discussion topic: Technical support

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Message posted on ‎22 May 2023 01:16 PM

Technical support

I need to fix / replace my sky card as the box cannot read it .why cannot I get a human to talk to ?

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This message was authored by: Daniel0210

Message posted on ‎22 May 2023 01:19 PM

Re: Technical support

Posted by a Superuser, not a Sky employee. Find out more

@PMU1 

What is happening when you call?


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Message posted on ‎22 May 2023 01:20 PM

Re: Technical support

Automated reply telling me that they are sending an SMS with a solution and hanging up

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Message posted on ‎22 May 2023 01:21 PM

Re: Technical support

Posted by a Superuser, not a Sky employee. Find out more

What's the solution given in the text message?

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This message was authored by: Daniel0210

Message posted on ‎22 May 2023 01:22 PM

Re: Technical support

Posted by a Superuser, not a Sky employee. Find out more

@PMU1 

Okay, has this text arrived yet and if so have you carried out what it suggests? 


▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR
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Message posted on ‎22 May 2023 02:01 PM

Re: Technical support

Done it. It's a re boot using 001 in settings and still it won't recognise the card. It says it's not inserted. I tried an old card and it could read that.  All I want is a new card !

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This message was authored by: Daniel0210

Message posted on ‎22 May 2023 02:13 PM

Re: Technical support

Posted by a Superuser, not a Sky employee. Find out more

@PMU1 

Have you tried refreshing your viewing card by pressing

home > settings > system info > viewing card number > setup > viewing card setup - press select to trigger a callback. 

This isn't a callback on your landline or mobile phone, its Sky terminology and it will be done over the internet. 


▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR
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Message posted on ‎22 May 2023 04:02 PM

Re: Technical support

Yes, it didn't work 

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