Discussion topic: Technical error
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Message posted on 22 Jul 2025 12:26 PM
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Technical error
Message says technical error - no access to recordings or able to download/watch catchup /ondemand but can use apps for Netflix, iPlayer etc
able to watch live tv
this has been like this for weeks but says try later
losing the will to live with Sky customer service - or lack of it
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All Replies
Message posted on 22 Jul 2025 05:03 PM
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Re: Technical error
@Xzarr wrote:
Message says technical error - no access to recordings or able to download/watch catchup /ondemand but can use apps for Netflix, iPlayer etc
able to watch live tv
this has been like this for weeks but says try later
losing the will to live with Sky customer service - or lack of it
@Xzarr Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Message posted on 23 Jul 2025 02:14 AM
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Re: Technical error
Yes numerous times same message try later
will not download recordings or play on demand or catchup as cannot download
yet all other apps working
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