Technical Fault

[Mirage]

Some channels are a blue screen saying  there is a technical fault some are a black screen very slow to load and keeps cutting g out when watching recordings. I have rebooted the box several times, switched off at the wall. Any ideas? 

[Daniel0210]

@Mirage 

Try the troubleshooting on this link which should be relevant for Glass, Stream and Sky Q...

https://www.sky.com/help/articles/there-is-a-technical-fault-with-this-channel 

[Mirage]

Done a reset as suggested by superuser but now says you can't watch tv due to connectivity problems. Any ideas?

[GD1]

@Mirage  You don't need to create another thread simply reply to this one.  

[Mirage]

Any ideas. 

[GD1]

@Mirage  If you have Sky Q Live channels are delivered via your satellite dish, you should still be able to watch these as they don't need to load, do you have Sky Q or Sky Stream?

[Mirage]

I have Sky Q no channels are available 

[Mirage]

The live sports say loading try again in a few mins but nothing happens just the message previously stated connectivity problems. 

[GD1]

@Mirage  Follow this link again, at the end where it asks did you get the help you need, click no I still need help, then click I'd prefer to get in touch you should get a live chat option.