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Discussion topic: TV signal issues

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This message was authored by Georgina1950 This message was authored by: Georgina1950

TV signal issues

Hi, we are currently having signal issues with our a TV and this has been like this for the passed few weeks, we have even lost channels and it's just a plain blue screen, other channels it keeps breaking up and it's a nightmare. We have tried resetting the box and nothing changes
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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: TV signal issues

Posted by a Superuser, not a Sky employee. Find out more

@Georgina1950 
If a message is displaying ”No signal” it tends to be from your TV not being on the correct input (check the HDMI cable between the Sky Q box and your TV)

Any “no satellite signal” message relates to your Sky box.

Whenever a “no satellite signal” message is displayed firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.

A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels. If you’re on a communal dish you may initially need to liaise with your landlord or building management company.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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