TV not working

[Chow+Puppy]

Cannot get on TV as it says no internet connection but our internet is working 

[bob1234]

@Chow+PuppyDo you mean that you can't connect your main box to your router if so this may help.

https://www.sky.com/help/diagnostics/setting-up-sky-q/what-sky-equipment-do-you-have