TV Essentials

[Cooper+D]

I currently subscribe to Essentials TV. When I go into catch up tv and select channel 5 and then select something to watch I'm being prompted to press red to upgrade. I would have thought that as channel 5 is free to air, catch up would work fine. 

If I go to my tv menu it works fine, however it's a bit inconvenient swapping between remotes. Does anyone know why it doesn't work.

[oldfella]

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@Cooper+D wrote:

I currently subscribe to Essentials TV. When I go into catch up tv and select channel 5 and then select something to watch I'm being prompted to press red to upgrade. I would have thought that as channel 5 is free to air, catch up would work fine. 

If I go to my tv menu it works fine, however it's a bit inconvenient swapping between remotes. Does anyone know why it doesn't work.

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Hi @Cooper+D 

I suspect that is because you are trying to download CH 5 in HD.

[Cooper+D]

@oldfella surely if channel 5 HD is free to air it should still work.

[MightyQuinn]

Hi @Cooper+D   There is no My5 on Sky Q boxes, so Channel 5 HD live is only included.

[oldfella]

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@Cooper+D wrote:

@oldfella surely if channel 5 HD is free to air it should still work.

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For some reason @Cooper+D 

I believe Ch4 HD and Ch5 HD on demand needs HD subscription

[TimmyBGood]

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@Cooper+D wrote:

@oldfella surely if channel 5 HD is free to air it should still work.

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That would be a decision for the channel rather than Sky.

[Oddie2004]

Appears to be a major issue with + and Q since friday but trying to speak to anyone at sky over the weekend is a joke.Unable to download any non sky channels from catch up since 8pm on Friday or very limited offerings.I am waiting for a response from viewerr and Customer Priority Team but suspect it is similar to the previous time it happened whereby Sky blamed everyone but themselves and then admitted it was a software issue that had gone wrong.Lets hope the Tech team can resolve it soon.

[TimmyBGood]

@Oddie2004 

No similar reports from other users, though, which suggests an individual issue.  This original post in this thread is specific to Sky Television Essentials.

[oj01]

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@Oddie2004 wrote:

Appears to be a major issue with + and Q since friday but trying to speak to anyone at sky over the weekend is a joke.Unable to download any non sky channels from catch up since 8pm on Friday or very limited offerings.I am waiting for a response from viewerr and Customer Priority Team but suspect it is similar to the previous time it happened whereby Sky blamed everyone but themselves and then admitted it was a software issue that had gone wrong.Lets hope the Tech team can resolve it soon.

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Certainly no issues downloading here this weekend. 

@Cooper+D As mentioned, I believe it's the channels' decision that Ch 4 and Ch 5 Catch Up/On Demand require the HD Pack to download in HD. 

[Oddie2004]

It was resolved this morning by Sky sending a signal to my box which was an update which appears to have resolved the issues for now .

[Mark39]

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@Oddie2004 wrote:

It was resolved this morning by Sky sending a signal to my box which was an update which appears to have resolved the issues for now .

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That would have been a signal to your Viewing Card to refresh your viewing privileges in line with your subscription.

[Oddie2004]

Yes.Thankyou

I did recontract on Friday so not sure why it was not done then or I should have been told there may have been some issues over the weekend.

Never mind all sorted out now.