TNT not coming through in HD

[Bri353]

Purchased 24h ago. TNT only comes through in SD. When I go to TNT HD channel it says I need to upgrade. When I click on upgrade, it says i already have upgraded.  Rang SKY and they say TNT is not theirs. Not great ... as Sky sold it to me. 

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi there

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.