TNT - No Satellite Signal

[Bri200]

We have an error appearing for all TNT channels and U&Dave HD for the last few nights saying No Satellite Signal. We have rebooted Sky box a number of times, updated software, etc. 

There is nothing blocking the satellite.

The error remains. What is is causing this issue?

Look forward to getting this resolved as soon as possible - there is a significant amount of sport on this weekend.

[Daniel0210]

@Bri200 
If you’re seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

[Bri200]

Thanks for your help and quick response.

It sounds like we will have to get an engineer out.