TNT Live Sports Issue

[Sarnie]

Have TNT Sports via Discovery Plus app (purchased via EE). All good except for when watching anything live. It runs for about 5 minutes and then the screen goes blank and link to TNT Sports is ended. Have checked and all apps and tv are fully updated. Any assistance greatly appreciated 

[MightyQuinn]

Hi @Sarnie   Are you talking about the Discovery+ App on the Sky Q box?

[Sarnie]

Yes, Using Discovery plus app to access TNT subscription 

[Sarnie]

Just to confirm...

Have already done a full software/app update via the Engineer menu on the Sky Q box and a Web OS update for the TV. I have unplugged the TV (LG Oled), the router (Plusnet 50mb) and the Sky Q box all for well over a minute each. I've checked the network connection and am getting the full 50 Mbs constantly.

[Invisiblename]

@Sarnie  Do you have the Discovery app on your TV?  If so, does TNT work OK through that?

[Sarnie]

Thanks - I don't know why I didn't think to try other devices...

Trying it on my tv any live feed lasts a bit longer - maybe 8 minutes before it dies. I then tried it in my web browser on a Windows 11 PC and both wired directly and vie wifi and it's the same. It lasts for about 8 minutes before it starts to buffer and just sits like that - a refresh gets it working again.

So I guess that brings things down to my internet provider (Plusnet) / router being the issue?

[popacatapetal]

deleted  tnt not via sky

[Sarnie]

I don't understand you sorry - can you rephrase that?

Anyway, I've tried it on my phone with the wifi turned off and there's zero problems. I guess I'll give Plusnet a call but can't see this being resolved sadly. Shame as I wanted it for the TNT live football.

[Invisiblename]

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@Sarnie wrote:

I don't understand you sorry - can you rephrase that?

Anyway, I've tried it on my phone with the wifi turned off and there's zero problems. I guess I'll give Plusnet a call but can't see this being resolved sadly. Shame as I wanted it for the TNT live football.

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Well at least on this 'rare' occasion, Sky is not a fault!  Glad I could help you at least focus your attention in the right place.