Swtched inernet provider from sky to EE and cant get it to connect to sky box.

[Viv5]

I recently changed Broadband provider my original sky router was connected to sky Q box .my new router is in the hall ,I can't get it to connect to sky box I've tried loads of times it's just saying connecting on TV for ages ,I have to switch Sky box and TV off to start them again .

[Addie15]

Hi there, @Viv5.  I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.