@mr.tickle wrote:
They should have established beyond all doubt that you didn't have, or want, Freesat before removing that functionality when moving to SkyQ.
It should never have been the case that an ordinary customer has to know all these technical details and "insist" on a Hybrid LNB on the day; that's unfair and unrealistic (IMHO). That technician (not engineer) was highly negligent in dealings with you, from the sound of things.
@mr.tickle regardless of our views , from many posts we have seen over the years it seems all too frequent that Freesat was/is not considered and thus Hybrid LNBs not offered.
I think that many advisers do not have a clue about Hybrid LNBs (know of them and/or what they do) and often struggle to understand what customers are asking let alone ask about Freesat & offer one.
Unfortunately probably only a few customers that come here will also have a clue about the difference of installing SKY Q & not know to ask if there will be any problems or need anything special
I am not even sure that all Engineers know about them and again rarely seem to ask, even if an existing universal LNB had multiple cables
I am fairly confident that the policy at SKY tightened up a while ago so will now only offer one if specifically asked to do so before the install (i.e. the onus seems definitely on the customer to ask) & are less likely to fit one in retrospect after the initial install, like they sometimes would have done in the past - although I could be wrong.
All we can hope to do is to inform customers before they switch (hence my specific meniton and making these notes) - although this, unfortunately, is often too late, as most customers do not come here before having some kind of query / problem.