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Discussion topic: Subscription

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Avatar for jue68
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What's this?
This message was authored by: jue68

Message posted on ‎25 Sep 2023 09:19 AM

Subscription

To watch this you need to upgrade......I am I have never had this before I am upgraded

Jude
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Avatar for Daniel0210
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What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎25 Sep 2023 10:18 AM

Re: Subscription

Posted by a Superuser, not a Sky employee. Find out more

@jue68 

Is this downloads? Any recent changes to your subscription? Do you have the HD add on? If not please try changing the default download preference from HD to SD in
Main Menu > Settings > Setup > Preferences

If you do have the HD add on or the above does not fix the issue post again on this thread so we can potentially escalate your post to Sky. Sky will then try to refresh the viewing card which sometimes needs a couple of attempts. This link explains more: https://www.sky.com/help/articles/call-to-upgrade-downloading-on-demand#q-help-articles


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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