Subscription confusion

[Tom200]

Hi,

im trying to download some boxsets but keep getting the message 'to upgrade my subscription'.

I thought I had (as used to) the subscription to watch anything, but I renewed my package in Feb and it looks to have inadvertently changed from Ultimate TV Add On, to Ultimate TV. Is this the difference between being able to watch anything? I also seem to have lost the HD channels.

Its coincided with HBO Max coming in, so don't know if it's related to that, but for example I can watch Rooster when it's live on tv, but can't download it at anytime.

V confusing, any clarification appreciated!

[Laing1]

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@Tom200 wrote:

Hi,

im trying to download some boxsets but keep getting the message 'to upgrade my subscription'.

I thought I had (as used to) the subscription to watch anything, but I renewed my package in Feb and it looks to have inadvertently changed from Ultimate TV Add On, to Ultimate TV. Is this the difference between being able to watch anything? I also seem to have lost the HD channels.

Its coincided with HBO Max coming in, so don't know if it's related to that, but for example I can watch Rooster when it's live on tv, but can't download it at anytime.

V confusing, any clarification appreciated!

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@Tom200 sounds like your HD subscription has been cancelled 

Sky signature comes with live TV, catchup and boxsets.in SD as standard you may be trying to download the programme in HD

The default download setting is HD so try changing the format to download in SD

you can change the default to SD by Pressing Home on your Sky Q remote and select Settings, then Setup.
Select Preferences, then 'On Demand default download format', and choose SD.

[oj01]

@Tom200 If you check your future bills (and compare them to your pre-February bills) you should be able to see if the HD subscription has been removed.