If it's the same virtual assistant that I tried to sort a mobile issue I can understand your feeling. I've formed the opinion that the virtual assistant is quite deranged and pefectly useless.
You go round in circles with it until it infects you with its own dysfunctional modus operandi after which you both gyrate round each other to no useful purpose or resolution.
BTW, if you find a number to call Sky on you'll find a similar creature lurking at the end of the phone . The one on the chat appears unable to read or react appropriately to what you type and the one on the phone appears unable to hear or react in any useful way to what you say. A remarkable partnership to deploy for the assistance of customers - virtually useless.
I've been able to form my opinion by having been there myself and had to, eventually, give up the encounter to protect what remained of my mental health so my thoughts are with you.
I've recently received a message from Sky (possibly some other automation) asking me to call them. I'm resisting this approach for fear of likely ending up in the grip of another one of their maniacal machinations.
