Discussion topic: Stuck on start screen

This message was authored by: EmmaPPP · ‎22 Nov 2023

I cannot get the mini box to work on new tv - stuck on your advertising screen

This message was authored by: PandJ2020 · ‎22 Nov 2023

@EmmaPPP wrote:
I cannot get the mini box to work on new tv - stuck on your advertising screen

A change of TV shouldn't make any difference.

Can you change the channel as they often default to the Sky channel.

I am just another Sky customer and my views are my own

This message was authored by: Laing1 · ‎22 Nov 2023

@EmmaPPP wrote:

I cannot get the mini box to work on new tv - stuck on your advertising screen

@EmmaPPP Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.

I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

Discussion topic: Stuck on start screen

Stuck on start screen

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