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Discussion topic: Stuck on start screen

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Avatar for EmmaPPP
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This message was authored by: EmmaPPP

Message posted on ‎22 Nov 2023 02:17 PM

Stuck on start screen

I cannot get the mini box to work on new tv - stuck on your advertising screen

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Avatar for PandJ2020
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Superuser
This message was authored by: PandJ2020

Message posted on ‎22 Nov 2023 02:55 PM

Re: Stuck on start screen

Posted by a Superuser, not a Sky employee. Find out more
@EmmaPPP wrote:

I cannot get the mini box to work on new tv - stuck on your advertising screen

A change of TV shouldn't make any difference.

 

Can you change the channel as they often default to the Sky channel.

I am just another Sky customer and my views are my own even if you don't like the answers
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Avatar for Laing1
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This message was authored by: Laing1

Message posted on ‎22 Nov 2023 02:59 PM

Re: Stuck on start screen

Posted by a Superuser, not a Sky employee. Find out more
@EmmaPPP wrote:

I cannot get the mini box to work on new tv - stuck on your advertising screen

@EmmaPPP Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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