Streaming regularly cuts out

[sianmichaela]

Regularly when streaming via SkyQ apps (BBC iPlayer, Disney+ etc) the blue Q light fades out and TV picture and sound stop.. the box is on, I'm still in the app as if I press back I get back to the Sky home screen and can immediately navigate and load the app again, find the user profile and show and restart streaming.. cannot understand why it's doing this. Very irritating. 

[Raider999]

@sianmichaela I occasionally have the same problem. I would imagine the slower your Internet connection is would make this happen more often. 

[sianmichaela]

I wondered this, but that seems strange - there's only me, I work from home, apparently have super fast which is more than 'recommended' and don't experience it if I'm streaming on other devices, it seems to be a sky issue...